Shipping & Refund Policy
At Trendstepper.com, we strive to ensure that you are completely satisfied with your purchases. However, we understand that sometimes a product may not be exactly what you wanted. Here is our policy for refunds and returns:
Eligibility for a Refund:
- Product Issues: If the product is defective, damaged, or significantly different from the description, you may return it within 30 days of receipt for a full refund or a replacement.
- Change of Mind: Unfortunately, if you change your mind about the product, we do not offer refunds. We encourage you to review your order carefully before finalizing the purchase.
Non-Returnable Items:
- Customized or personalized items
- Digital goods or services
- Final sale items
Process for Returns and Refunds:
- Contact Us: To initiate a return, please contact our support team via contactus@trendstepper.com with your order details and a description of the issue.
- Return the Product: If applicable, send the product back to us in its original condition and packaging.
- Refund: Once we receive and inspect the product, we will process your refund or exchange as per your preference.
Note: Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Shipping Information
Delivery Time:
- Express Shipping: Available at an additional cost. Orders arrive within 7-15 business days.
Tracking Your Order: You will receive a tracking number once your order has been shipped. You can use this number to track your package via our website or the shipping provider’s site.
International Shipping: We offer worldwide shipping. Please note that international shipments may be subject to customs fees and inspection, which can delay delivery.
Important: Please ensure your address details are correct when placing your order. We are not responsible for shipments lost due to incorrect address information provided by the customer.
For any further questions regarding our shipping policy or your order status, please contact our customer support.